Privacy notice
We’re transparent about how we handle the information you share with us when requesting experiences.
What information we collect
When you submit a request, we collect the details you provide (such as your name, email, phone number, preferred date, and message) so we can respond to your inquiry.
- Contact details used to reply to your request.
- Trip-related details used to check availability and provide practical guidance.
- Any notes you choose to include (for example, accessibility or suitability questions).
How we use information
- To confirm availability and coordinate your experience request.
- To provide next steps, meeting guidance, and practical preparation tips.
- To respond to questions you send through support.
- To send email updates if you opt in via the request form checkbox.
How we protect your privacy
We take reasonable steps to help protect personal information from unauthorized access, use, or disclosure. We only use information for the purposes described in this notice.
If you have questions about your request, contact support and we’ll help you with what we can.
Your choices
You can opt in to receive email updates by checking the box on the inquiry form. If you’d rather not receive updates, you can leave the box unchecked.
- For changes to your request details, contact support.
- For general privacy questions, reach out through the support desk page.
Sharing with experience providers
Where necessary to fulfill your request, we may share relevant trip details with those responsible for delivering the experience. We share only what’s needed to coordinate and communicate.
Questions about your information?
We’ll do our best to answer clearly and help with your request.